Technical support
SERVICE DEP.
The technicians employed in the service have knowledge, experience and expertise in specific categories of items each. For example, Inverters are repaired by an electronic technician, gasoline engines by an internal combustion technician, etc.
– The facilities and equipment available to our technicians are modern and supportive for a quick and quality guaranteed repair or check.
– For whatever items are needed, our technicians have access to the training of the respective factories abroad, acquiring theoretical and practical training.
All our products are covered by a guarantee of good operation. For the good and safe use of a machine, we recommend that you carefully read the instructions for use before operating it.
A machine that is sent to the service department of the company, it would be useful to be accompanied by the repair order form completed with the necessary information. Having this information significantly reduces the time required to repair your machine.
PARTS DEPARTMENT
The company has a huge stock of spare parts ready for delivery in Greece and thus achieves a top index of covering the relevant demand with immediate availability.
To manage this stock, the company has a fully automated electronic management system connected to special rack towers for spare parts storage.
All we need from you is the product code that is written either on the tool, on the box, or on the receipt.
TECHNICAL GUIDANCE
Every day we face a multitude of questions (both from consumers and stores) related to the selection of the right machine, use, maintenance, specifications, optional equipment, etc.
We have found that this service is extremely useful to many, so we have made sure that a technical advisor is available to respond to your queries as soon as possible.
Important information for consumers (how you will be served): For service, spare parts or other technical issues concerning our items, please contact the store where you purchased the product and discuss your request. If and when necessary, they will direct you to contact us.
For your convenience, it is particularly useful to have the product code written either on the packaging, or on the label on the product, or on its purchase receipt.